Refund Policy

DM Digital grants customers to request a complete refund of their order when the request fulfills all the following requirements:

• A complaint is filed through This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 7 days from the date of purchase;
• The customer points out a malfunction of the purchased item that depends only from the item itself;
• The customer already contacted This e-mail address is being protected from spambots. You need JavaScript enabled to view it requesting support for the problem experienced, and a solution wasn't given within 5 days;
• The customer provides proof that the extension was well-configured and that setup instructions were followed completely.

After receiving a refund request, DM Digital has the right to check the malfunction reported and try to fix it within 5 days. After that period, if a working solution is not provided, DM Digital will provide a complete refund of the purchase.

Refunds are NOT granted if one or more of the following conditions apply:

• The customer purchased the wrong extension/subscription/pack;
• The customer requests a missing feature or extension which wasn't advertised in the purchased extension's or subscription's description (on DM Joomla Extensions website);
• The customer points out stylistic or graphic problems that depend on the interaction with the website template;
• The customer points out a malfunction that depends on conflicts with other installed extensions;
• The customer can't send the error output (a running page or at least the error log message).